Shipping policy

At UCR Adventures, we understand the importance of prompt and reliable shipping when it comes to delivering your camping and hiking gear. We strive to ensure a seamless and efficient shipping process for all our customers. Please review our shipping policy below:

1. Shipping Locations:

We deliver within Australia only. Orders are dispatched from our Sydney office. International shipping and local pickup are not available.

2. Shipping Methods and Timeframes:

We send orders with Australia Post Standard Parcel, including tracking. Delivery times vary by destination; allow approximately 3-7 business days after dispatch. Remote locations may take longer.

3. Order Processing:

Orders are dispatched from our Sydney office within 48 hours. You will receive a confirmation email with tracking information once your order has been dispatched.

4. Shipping Costs:

Australia Post Standard shipping is A$14.95 for orders up to and including A$100. Orders over A$100 receive free standard shipping within Australia. The shipping charge is shown at checkout before payment.

5. Order Tracking:

We provide order tracking services to keep you informed about the progress of your shipment. You will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the status of your package on our website or the shipping carrier's online tracking portal.

6. Delivery Issues and Support:

While we strive to ensure a smooth shipping experience, unforeseen circumstances or delivery issues may occasionally arise. If you encounter any problems with your delivery or have any questions regarding your order, please don't hesitate to reach out to our customer support team. We are here to assist you and resolve any issues to the best of our ability.

7. Return and Exchange Shipping:

In the event of a return or exchange, please refer to our Return Policy for detailed instructions. Please note that return shipping costs may vary depending on the reason for the return and the location. We recommend contacting our customer support team for further assistance regarding return shipping.

Thank you for choosing UCR Adventures. We are dedicated to providing exceptional service and ensuring your camping and hiking gear arrives in a timely manner, ready for your next adventure. If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us.