Returns and Warranty Policy

Refunds and Exchanges

We offer a 30-day money-back guarantee on all products purchased from our website. If you are not satisfied with your purchase for any reason, you can return it for a full refund.

To return a product, simply contact us within 30 days of purchase, and we will provide you with a return shipping Address. You will be responsible for the return shipping cost. Once we receive the returned product, we will process your refund within 10 business days.

Exclusions

The following products are not eligible for a refund:

• Products that have been used or damaged
• Products that are not in their original packaging
• Products that are more than 30 days old

Shipping

The cost of shipping the returned product is your responsibility. We recommend that you use a trackable shipping method so that you can track the progress of your return.

Contact Us

If you have any questions about our product return policy, please contact us at info@ucradventures.com.au 

Australian Consumer Law

The Australian Consumer Law (ACL) gives consumers certain rights when they purchase goods or services. These rights include the right to a refund or exchange if the goods are faulty or not as described.

If you believe that you have a right to a refund or exchange under the ACL, you should contact the retailer and explain your situation. The retailer is required to investigate your complaint and resolve it within a reasonable time.

If you are unable to resolve your complaint with the retailer, you may be able to take further action by contacting the Australian Competition and Consumer Commission (ACCC). The ACCC can help you to enforce your consumer rights.

Limited Product Warranty Policy

Coverage

This warranty covers all products sold by our company against defects in materials and workmanship for a period of one year from the date of purchase.

Exclusions

This warranty does not cover damage caused by:

Accidental or intentional damage

Improper use or maintenance

Normal wear and tear

Products that have been modified or tampered with

How to File a Claim

To file a warranty claim, please contact us at Info@ucradventures.com.au  and provide us with the following information:

Your name and contact information

The product model ( UCR-XXX) 

A description of the problem

A copy of your purchase receipt/Order Number

We will investigate your claim and will contact you with our findings within 10 business days.

If your claim is approved, we will repair, replace or refund the product at no charge, Excludes shipping costs, To the maximum value of the original purchase price 

Contact Us

If you have any questions about our product warranty policy, please contact us at Info@ucradventures.com.au

Australian Consumer Law

The Australian Consumer Law (ACL) gives consumers certain rights when they purchase goods or services. These rights include the right to a repair or replacement if the goods are faulty or not as described.

If you believe that you have a right to a repair or replacement under the ACL, you should contact the retailer and explain your situation. The retailer is required to investigate your complaint and resolve it within a reasonable time.

If you are unable to resolve your complaint with the retailer, you may be able to take further action by contacting the Australian Competition and Consumer Commission (ACCC). The ACCC can help you to enforce your consumer rights.