Shipping Policy

At UCR Adventures, we understand the importance of prompt and reliable shipping when it comes to delivering your camping and hiking gear. We strive to ensure a seamless and efficient shipping process for all our customers. Please review our shipping policy below:

1. Shipping Locations:

We deliver within Australia only. All stock is held and all orders are dispatched from our registered office and dispatch address: 526/368 Sussex St, Sydney NSW 2000, Australia.

2. Shipping Methods and Timeframes:

Orders are sent using Australia Post Standard shipping. Delivery estimates depend on the destination and are not guaranteed.

3. Order Processing:

Once your order is successfully placed on our website, our team will process it promptly. Please allow 1-2 business days for order processing before it is shipped out. You will receive a confirmation email with tracking information once your order has been dispatched.

4. Shipping Costs:

Standard shipping is A$14.95 for orders up to and including A$100. Orders over A$100 receive free standard shipping. The applicable shipping charge is shown at checkout.

5. Order Tracking:

We provide order tracking services to keep you informed about the progress of your shipment. You will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the status of your package on our website or the shipping carrier's online tracking portal.

6. Delivery Issues and Support:

If you have a delivery problem or a question about your order, email info@ucradventures.com.au or call +61 432 566 174.

7. Return and Exchange Shipping:

In the event of a return or exchange, please refer to our Return Policy for detailed instructions. Please note that return shipping costs may vary depending on the reason for the return and the location. We recommend contacting our customer support team for further assistance regarding return shipping.

Thank you for choosing UCR Adventures. We are dedicated to providing exceptional service and ensuring your camping and hiking gear arrives in a timely manner, ready for your next adventure. If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us.