FAQ's

How long does it take to receive my order?

The estimated delivery time is typically 3-7 business days, depending on your location and the shipping method chosen during checkout.

Do you offer international shipping?

Currently, we only offer shipping within Australia. However, we are continuously exploring options to expand our shipping capabilities in the future.

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your package on our website or the shipping carrier's online tracking portal.

What if I need to return or exchange an item?

Please refer to our Return Policy for detailed instructions on initiating a return or exchange. We strive to provide a hassle-free process and will assist you throughout the return or exchange procedure.

How are shipping costs calculated?

Shipping costs are calculated based on the weight, dimensions of your order, and the shipping destination. The exact shipping cost will be displayed during the checkout process.

What if my package gets lost or damaged during shipping?

In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.

Can I expedite my shipping for urgent orders?

Currently, we do not offer expedited shipping. However, we always strive to process and ship orders as quickly as possible to ensure timely delivery.

Do you offer free shipping?

A: We may occasionally offer free shipping promotions on specific products or order values. Please check our website or subscribe to our newsletter for updates on any ongoing offers.

Can I pick up my order directly from your location?

At the moment, we do not offer local pickup. All orders are shipped directly to the provided shipping address for your convenience.

If you have any further questions or concerns, our customer support team is available to assist you. Feel free to reach out via phone, email, or live chat for prompt assistance.